At DSD (https://deliveryservicedubai.com/) (“we,” “us,” or “our”), we are committed to providing reliable and timely delivery services. We understand that sometimes things don’t go as planned. This Refund Policy outlines the circumstances under which you may be eligible for a refund, credit, or adjustment to your delivery fees.
By using our delivery services, you agree to the terms outlined in this policy.
We offer refunds or credits in the following specific situations:
Lost Shipments: If your package is officially declared lost by the carrier and does not reach its destination.
Damaged Goods: If your items arrive damaged due to mishandling during the DSD transit process (provided you follow the claims process below).
Service Failure: If we fail to pick up your package during the scheduled pickup window without prior notification.
Billing Errors: If you are charged an incorrect amount due to a system error or human mistake.
We do not issue refunds for the following:
Incorrect Address: If you provide an incorrect, incomplete, or illegible shipping address.
Recipient Refusal: If the recipient refuses to accept the package.
Prohibited Items: If you ship items that are prohibited by our Terms of Service or local laws, and they are confiscated.
Weather or “Acts of God”: Delays or damages caused by severe weather, natural disasters, strikes, or other events outside of our control.
Improper Packaging: If damage occurs because the package was not properly packaged by you, the shipper.
To request a refund, you must contact our support team within 7 days of the delivery date or the scheduled delivery date.
Step 1: Gather the following information:
Your DSD Order/Tracking Number.
A detailed description of the issue.
Photos of the damaged packaging and contents (if applicable).
Step 2: Submit your request via one of the following methods:
Email: info@deliveryservicedubai.com
Phone: 054 403 3127
WhatsApp: +971544033127
Acknowledgment: We will acknowledge receipt of your claim within 2 business days.
Investigation: We will investigate the claim, which may involve contacting our drivers or the partner carrier. This process typically takes 5 to 10 business days.
Resolution: If approved, we will issue a refund to your original payment method or issue a DSD credit (depending on the case).
If denied, we will provide a detailed explanation of the decision.
Credit Card/Digital Payments: Refunds will be credited back to the card or account used for the original transaction. Please allow 5-10 business days for the refund to appear on your bank statement.
DSD Account Credits: In some cases (e.g., minor delays or goodwill gestures), we may offer a credit to your DSD account. These credits are non-transferable and expire 60 days after issuance.
In cases where a delivery is delayed but still completed, or if only part of an order is damaged, we may issue a partial refund pro-rated to the extent of the service failure or missing value.
If you initiate a chargeback with your bank before contacting us to resolve an issue, we will pause your DSD account and suspend services until the dispute is resolved with the bank.
DSD reserves the right to update or modify this Refund Policy at any time. We will notify you of any significant changes by posting the new policy on this page or sending a notification via email.
If you have any questions about this Refund Policy, please contact us:
DSD Support Team
Email: info@deliveryservicedubai.com
Phone:054 403 3127
Address: Ontario Tower, Office No. C1804, Business Bay, Dubai, United Arab Emirates
