We operate locally across the entire United Arab Emirates. While we are based in Dubai, our fleet covers all 7 Emirates, including Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We handle intra-city deliveries (e.g., within Dubai) and inter-city deliveries (e.g., Dubai to Abu Dhabi).
We are a fully "open-category" delivery service. We deliver everything—from documents, clothing, and electronics to bulky furniture, automotive parts, fresh food, perishables, and fragile glassware. The only restrictions are hazardous, illegal, or prohibited items as per UAE law (which we outline in our Terms of Service).
Yes. We offer flexible options to suit your urgency:
Express Same-Day: Door-to-door pickup and delivery within a few hours (within the same city).
Next-Day Delivery: Standard economy delivery for non-urgent parcels.
Scheduled Slots: You can pre-book a delivery for a specific 2-hour time window up to 7 days in advance.
Pricing, Payment & Billing
Your price is determined by three factors: Pickup-to-delivery distance, package weight/size dimensions, and the selected service speed (Express vs. Standard). You can get an instant, upfront quote before you book—no hidden fees.
We accept all major credit/debit cards (Visa, Mastercard, AMEX), digital wallets (Apple Pay, Google Pay), and bank transfers for corporate accounts. For business clients with high volume, we also offer "Monthly Billing" (COD - Cash on Delivery for the service fee is available for registered business partners upon request).
Will I be charged extra if the recipient isn't home?
If our driver arrives at the delivery location and the recipient is unavailable, we will attempt a second re-delivery. A small re-attempt fee may apply for the second trip. If the package is returned to our warehouse, return shipping fees will be deducted from your refund.
Booking, Pickup & Tracking
Yes, but only within 15 minutes of the pickup time. If the package is already en route, an address change will incur an "Address Amendment Fee" based on the extra distance traveled. Please double-check your address before confirming the order.
Yes. If you cancel before the driver arrives for pickup, you receive a 100% full refund. If you cancel after the driver has picked up the package, you will be charged the full delivery fee, and we will return the package to the sender's address at no extra cost.
We take driver conduct very seriously. All complaints are investigated within 4 business hours. You will receive an initial acknowledgment immediately, followed by a final resolution status update within 24 hours via email or phone.
You can schedule a pickup instantly via our website, or by calling our customer support hotline. Simply enter the pickup address, delivery address, item details, and choose your time slot. You will receive an SMS/Email confirmation with your pickup reference number.
If you book an "Express" slot, we arrive within 1 hour. For standard bookings, our drivers operate 24/7. You will receive a live notification 15 minutes before the driver arrives at your doorstep.
We provide live tracking via Call and WhatsApp. Once the driver picks up your item, you can get details of the driver's real-time location, estimated time of arrival (ETA), and receive delivery confirmation..
Packaging, Insurance & Liability
To ensure the safety of your items, we highly recommend you pack your items securely before we arrive. However, for an additional fee, we offer a "Premium Packing Service" where our driver arrives with boxes, bubble wrap, and tape to professionally pack your fragile or bulky items for you.
We take extreme care, but accidents happen. If an item is lost or damaged while in our custody, we will initiate a formal investigation. Standard coverage includes a refund of your delivery fee.
Yes. For fragile, perishable (temperature-sensitive), or high-value items, we assign them a "White-Glove" status. This means they are handled separately from regular cargo, loaded last/unloaded first, and marked with heavy-duty "Fragile" signage. Please ensure you declare these items during booking.
Delivery Execution
For standard packages, the recipient only needs the delivery message sent to their phone by the DSD team. For high-value or age-restricted items, the recipient must present a valid Emirates ID upon delivery.
Delivery Execution
If the recipient is unavailable, our driver will call both you (the sender) and the recipient. You have three options:
Leave it with a building security/guard with a photo signature.
Reschedule delivery for another day.
Return the package to the DSD warehouse for self-collection.
Modifications, Cancellations & Corporate
Delivery Execution
Absolutely. We offer corporate accounts with volume-based discounts, dedicated account managers, and bulk invoicing (weekly/monthly statements). Contact our sales team to set up a B2B contract tailored to your monthly shipment volume.
Customer Support
Our call center and live chat are operational 7 days a week. For urgent issues during delivery, you can use our emergency support number anytime.
